GRABiD provides users with access, via its mobile applications and other websites and software, to a marketplace platform that enables users to offer and accept bookings for the transport of goods and for chauffeurs or town cars and (our “services” and “products”).
What information do we collect?
We collect and hold Your Information, which may include your name, phone number, email, mailing address, age, sex, gender, location, preferences, qualifications, licenses, certifications, application usage and device information, and other information relevant to the supply of our products and services that is collected by our products or that you choose to provide to us. If you use our services, we may also collect your bank or credit card details for payment and details of your credit history and creditworthiness.
How we collect Your Information
We collect Your Information as part of supplying our services and products. This includes when you provide Your Information to us in person, via our products (including our GRABiD mobile applications and our website), location Data, during phone and skype calls, by email, via social media, or otherwise via customer enquiries or communications.
Generally, we collect Your Information directly from you but we may also collect Your Information from other people or organisations, if you have given your consent. Location Data is used for the sole purpose of supplying our services and products and you are able to opt out at any time.
Why do we need Your Information?
We only collect or hold Your Information where it is reasonably necessary for our business functions or activities.
In particular, we need Your Information to provide you with our products and/or services, which includes matching you with relevant carriers or senders (as the case may be), internal record keeping, communicating with you about our products and/or services, creating and updating our database(s) and other records, ensuring compliance with our contractual and other legal obligations to you, and administering our relationship with you by responding to your enquiries (Main Purposes).
If you do not provide us with Your Information we may not be able to carry out some or all of the Main Purposes.
How do we use or disclose Your Information?
By submitting Your Information to us, you consent to us using or disclosing Your Information for:
- the Main Purposes;
- any purpose related to the Main Purposes that could be reasonably anticipated at the time Your Information was collected (Secondary Purpose);
- any purpose to which you otherwise consent (including as disclosed to you in an information collection statement at the point where we collect Your Information); and
- any other purpose required or authorised by law (including the Australian Privacy Laws).
Secondary Purposes may include: improving our products or services; sending you direct marketing messages about our products or services, deals, and promotions; conducting customer surveys; managing our relationship with you; monitoring how you interact with us on our applications, website or other contact points; or helping you to complete a transaction or activity that you have chosen to undertake.
We may also use certain non-personally identifiable information (such as anonymous usage data, IP addresses, browser or platform type etc.) to improve the quality and design of our products and services, and to create new features, promotions, functionality and services by storing, tracking, analysing and processing user preferences and trends as well as user activity and communications.
Can you remain anonymous or use a pseudonym?
We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Laws)).
In some instances, if you do not provide us with some of Your Information we may not be able to provide you with the relevant product, service or information. This may have an effect on whether we can begin or continue a relationship with you.
Do we disclose Your Information overseas?
We may disclose Your Information to our partners, suppliers and distributors in order to assist us in providing our products or services to you. Some of our service providers, or the services they provide (like cloud storage services), may be based outside Australia. In order to protect Your Information, we take care where possible to work with service providers whom we consider maintain acceptable standards of data security compliance, and we do our part to meet those standards as they apply to us. By providing us with Your Information, you consent to Your Information being used, stored and disclosed overseas (and acknowledge that no additional obligations that may apply to the overseas disclosure of personal information under Australian Privacy Laws will apply).
Is Your Information confidential and secure?
We take all reasonable steps to keep Your Information secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold Your Information in both hard copy and electronic forms, but will store it in secure systems accessible only to authorised personnel.
Using other sites
Managing Your Information
You are responsible for ensuring that Your Information is accurate, current and complete and we encourage you to contact us to update Your Information if it changes.
You may ask us to access Your Information in accordance with Australian Privacy Laws (as applicable), including by asking us to provide you with a summary of Your Information that we hold, subject to certain limitations under the Australian Privacy Laws.
For your protection, we may require you to confirm your identity before access to Your Information is granted.
In most cases, we can provide you with a summary of Your Information free of charge. However, in some circumstances, reasonable costs may be charged to you in accessing Your Information in accordance with and subject to the Australian Privacy Laws, including any costs limitations contained in applicable Australian Privacy Laws.
Queries and complaints
If you have a question or want to make a complaint about how we handle Your Information please contact us using the details below. We will review any question, complaint or concern you may have and will respond to you after we have carefully considered it. We will, where reasonably possible, take steps to investigate and resolve complaints within 30 days. Please note, we may require further information from you in order to resolve any complaints. If we need more time, we will notify you about the reasons for the delay and seek to agree a longer period with you (if you do not agree, we may not be able to resolve your complaint). If we cannot resolve a complaint related to your privacy information, you may contact the Office of the Australian Information Commissioner (“OAIC”) directly.
We can be contacted via:
Or for more information about privacy issues in Australia and protecting your privacy, please visit the OAIC website at www.oaic.gov.au.
Last date Updated: 30 Jan., 2019